Terms of service

Terms and conditions of sale

These terms govern the purchases you make in our online shop. Please read them before you buy. You can save or print them from this page. Nothing in them limits the rights the law gives you as a consumer.

1. Who we are

NewPortVela is a brand of MANUFACTURA NÁUTICA, S.L.

  • Tax ID (NIF): B22782346. EU VAT number: ESB22782346.
  • Registered address: Carretera de los Pintos 42, 36390 Vigo (Pontevedra), Spain.
  • Registered with the Commercial Registry (Registro Mercantil) of Pontevedra, Volume 5153, Folio IRUS:1000455451158, Sheet PO-75433, Entry 1 (31/07/2025).
  • Phone: +34 607 35 21 39.
  • Email: newportvela@gmail.com.
  • Websites: newportvela.com and newportvela.store.

2. Scope

They apply to purchases made by consumers, meaning people buying for their personal use, on newportvela.store. Our Returns policy and our Privacy policy, which you can read on this website, are also part of these terms.

3. Products

Each product page shows the main features of the product, its price and the sizes and colours available. We take care that the photos show each garment accurately, although your screen may slightly change the colour. If what you receive does not match the description, you have your right of withdrawal and your legal guarantee.

4. How to buy and when the contract is formed

  • Choose the garment, size and colour, and add it to the cart.
  • Go to checkout and enter your email and your shipping and billing details.
  • Choose the shipping method. You will see its cost and the total price of the order, taxes included.
  • Choose the payment method and enter its details.
  • Review the summary and confirm with the final payment button. Pressing it means you are obliged to pay.

Correcting errors: before you confirm, you can go back and change the cart, the quantities, the sizes and your details.

Contract: the contract is formed when you confirm the order. We will email you the confirmation within 24 hours at the latest. If we later find that we cannot supply an item, we will let you know and refund what you paid for it without delay.

Records and language: we keep an electronic copy of every order. If you need it, ask us by email. You can buy in Spanish or in English.

5. Prices and taxes

The price that applies is the one published when you place the order. Before you pay, at checkout, you will see the total price with taxes included and the shipping costs. If your order goes to a destination outside the EU VAT area (for example, the Canary Islands, Ceuta, Melilla or a country outside the EU), customs duties or import taxes may be charged there. Unless checkout says otherwise, they are not included in the price.

If a published price contains an obvious error (for example, a clearly ridiculous price caused by a technical fault), we will let you know before shipping the order. You can choose to buy at the correct price or to cancel the order with a full refund.

6. Payment

The available payment methods are shown at checkout. You can also use a gift card or a discount code, as explained in section 12.

7. Shipping and delivery

At checkout, before you pay, you will see the destinations we ship to, the available shipping methods, their cost and the estimated delivery time.

Unless we agree otherwise, we will deliver your order within 30 calendar days of placing it at the latest. If we don't, you can give us an additional period. If we still don't deliver within that period, you can cancel the order and we will refund everything you paid.

Until you receive the order, either you or the person you named (other than the carrier), the risk of loss or damage is ours. If the parcel arrives damaged or does not arrive, email us.

8. Right of withdrawal

You have 30 calendar days from receiving the order to withdraw from the purchase without giving any reason. The law requires 14. If you live in Spain or mainland Portugal, returns are free: we send you a prepaid return shipping label. From other countries, you pay for the return shipping. How to do it, how the refund works and the model withdrawal form are in our Returns policy.

9. Legal guarantee

All our products have the legal guarantee of conformity. We are liable for any lack of conformity that exists at delivery and becomes apparent within 3 years. If it appears within the first 2 years, it is presumed to have existed at delivery, unless proven otherwise. You can ask for repair or replacement and, in the cases provided by law, a price reduction or your money back. It is free of charge for you, including shipping.

The guarantee does not cover normal wear and tear or damage caused by misuse or by not following the care instructions on the label. To use it, email us at newportvela@gmail.com. More details in our Returns policy.

10. Liability

We are liable to you as provided by law. Nothing in these terms excludes or limits our liability where the law does not allow it towards a consumer.

We are not liable for delays or failures caused by unforeseeable or unavoidable events beyond our control. If this happens, we will let you know and you can cancel the order with a refund of what you paid.

11. Intellectual property

The NewPortVela brand and logo, and the texts, photos and videos on this website, are ours or used with their owners' permission. You may not copy, modify or use them for commercial purposes without our written permission. You may view them and share links to our website for personal use.

12. Gift cards and discount codes

  • A gift card can be used to pay on newportvela.store, in one or more orders, until its balance runs out.
  • It cannot be exchanged for cash, except where the law requires it, for example if you withdraw from its purchase.
  • If a gift card has an expiry date, it is shown when the card is issued.
  • Keep the code somewhere safe: anyone who has it can use it. If you think someone has used it without your permission, email us as soon as possible.
  • The 10% welcome code is for your first order. Each discount code has the conditions we state when we offer it.
  • Buying at a discount does not reduce your rights. If you return an item bought at a discount, we refund what you paid for it.

13. Data protection

The controller of your personal data is MANUFACTURA NÁUTICA, S.L. What we use it for, who we share it with, how long we keep it and how to exercise your rights, including the right to complain to the Spanish Data Protection Agency (Agencia Española de Protección de Datos), are explained in our Privacy policy.

14. Customer service and complaints

You can send us questions or complaints by email (newportvela@gmail.com), by phone (+34 607 35 21 39) or by letter (Carretera de los Pintos 42, 36390 Vigo, Pontevedra, Spain). We will give you a reference number and a receipt for your complaint, and we will reply as soon as possible and within 15 days at the latest.

If you are not satisfied with our reply, you can contact the public consumer services or an accredited consumer alternative dispute resolution body.

15. Changes to these terms

We may update these terms, for example because of legal changes or changes in how the shop works. We will publish the new version on this page. Each order is governed by the terms published when you placed it. Changes do not affect orders already placed.

16. Applicable law and courts

These terms are governed by Spanish law. If you live in another EU country, you also keep the protection given to you by the mandatory rules of your country. If a dispute arises, you can bring a claim before the courts of your place of residence. If we are the ones bringing a claim, we will do so before the courts of your place of residence.